Cheeky Pea in Winter – Thanks to our Sim Decorator Elvi Hartley!
Happy New Year everyone! Thanks guys so much for using and utilising our new Ticket support system. It means so much to V and I that we are able to help every person that needs it. It’s been great not to miss requests and calls for help. It’s the difference between an organised file and sticky notes all over the wall! The notecards being sent to both of us were confusing, as were the double messages and IMs. This has been so much better for the most important part of Cheeky Pea – you guys.
That being said our website server experienced a bit of down time the other night unfortunately at the opening of N-Twenty One. This would ALSO have impacted our vendor system as it all runs off one central server. Our site was down for about 47 minutes.
I tried to catch things as they happened, but if anyone had any delivery problems or any issues submitting a ticket, please go back and do so. We want to be accessible to you guys, but at the same time we want to help you get what you need as quickly as possible and the ticket system does that for everyone. So if you just want to chat, we can do that! But if you need any kind of help at all, please submit a ticket. Our web servers are hosted by a company that has 99.99-100% uptime so this is an extremely rare occurrence.
Thanks so much for being there for us! We love you guys!
Isla & Valena ♥